People that care about what they put in their body. People that love fresh, healthy, delicious food. People that are busy and don't have time to cook fresh every day for themselves or family, but refuse to give in to all the junk that is out there in restaurants.

Scratch doesn't take shortcuts. No preservatives or flavor enhancers. Just the freshest ingredients prepared to order. We make our own stocks, use very little butter and no wheat glutens. We take our time and let the natural flavors of the ingredients come through. See individual menu items for specific nutritional values. We think you’ll be surprised.

No, because everything isn't grown locally. We are committed however to using local product if we can get it, just because its fresher and frankly the right thing to do. In winter, we can't get certain vegetables and fruits locally, but it's healthier to eat them all year round, so we have to go outside the area. Rest assured, we build our menu around what's fresh and in season around here, then fill it in from there, not vice versa.

We've been careful to build our meals to be very nutritionally balanced. However, we realize there are very specific restrictions that may not be addressed in our recipes. Give us a call, let us know what you are specifically looking for and we'll do our best to accomodate you.

Absolutely not. We prepare fresh meals. Get what you need for no more than a week, refrigerate and reheat when you're ready to eat. You can freeze them if you like, but we don't recommend it. Fresh is just plain better.

Our menu is built around what's fresh locally and around the region, and how tasty and nutritious we can make the recipes. Simple as that.

We have a few items on our menu that are popular and sell year around. However, most of our items are developed based on the seasonality of local fruits & vegetables to ensure the freshest quality possible.

Any way you want them packaged. For example, if you enter "3 servings" we'll put it in one reheatable container. If you want everything packaged individually, just enter it as "1 serving". We have plenty of customers that buy a bunch of single servings of the same thing so they can take them to work.

Meals are packaged cold and placed in the Scratch coolers with re-usable ice-packs prior to delivery. These custom-made coolers are designed to keep your orders at safe temperatures for over 5 hours. Once you get your cooler home, transfer the meals to your refrigerator for safe-keeping until the date of expiration. On your next order, we'll swap the empty cooler for a full one.

The Scratch meal preparation and packaging process is specifically designed to maximize refrigerated shelf life. Everything you receive in your cooler is good for six days refrigerated, so we recommend ordering only what you need for the week so you don't have to freeze anything. Preparation and expiration dates are marked clearly on each package.

Scratch meals are packaged in reheatable serving trays. The self-venting film should be left intact during reheating to retain moisture and keep meats tender and juicy. Please carefully follow the reheating instructions on packaging cover. Always remember to reheat meals on a cookie sheet.

Select everything you need from our online store, 24/7 or call us from 10:30 am-7 pm Mon-Friday and give us your order over the phone.

Get your order placed online or by phone by 10 a.m. it will be ready for pick up or delivery at 3 p.m. How's that for convenience?

The order process allows you to select the specific date you want as far as in advance as you need.

Absolutely. While our entire menu isn't always available, we're cooking every day so we always have something fresh and ready to go. Stop by our Augusta Rd. location anytime between 10:30 a.m. and 7 p.m., Monday-Friday and see what's cooking. Not going to be able to come by until the end of the day? Call ahead and we'll pull something aside and hold it for you.

Scratch delivers to ZIP codes: 29601, 29605, 29607, 29609, 29615, 29650 and 29662. You may select the "pick up" option if ordering from outside these areas, or call us for special delivery pricing that is based on we'd need to deliver.

That's right. There is no delivery charge for orders of $20 or more.

Our delivery van leaves Scratch at 3 p.m. Coolers being delivered to office addresses will receive their delivery by 5 p.m. Deliveries to home addresses are guaranteed by 6 p.m. If you need it earlier or by a specific time, give us a call and we'll do our best to accomodate your schedule.

On your next scheduled delivery, just remember to have the cooler with you at your delivery location we'll do a swap. Toss in the used ice packs, give us the empty cooler, and we'll give you another one packed with everything you need for the week. If you're not placing another order soon, either drop them by our store, or call us and we'll come pick it up. Coolers not returned within 60 days will result in a charge of $40 applied to your credit card.

Our location at 1818 Augusta St. in Augusta Village Shopping Center (beside Augusta Grill) is open Monday-Friday, 10:30 a.m.-7 p.m. If you haven't had time to plan ahead, you can stop in and pick up what's fresh in our cooler each day. If delivery is not available in your area, you can pre-order a cooler for pick-up at this location after 3 p.m.

Go to www.scratchmeals.com before 10 a.m. the day of delivery, log on to your account and delete the specified cooler. If it's last minute, deliveries can only be canceled by phone. If the original order was a phone order, just call us at 864-370-9992 and we'll take care of it.

During business hours of 10:30 a.m-7 p.m., the best way to resolve this issue is to call our Augusta Rd. location at 864-370-9992. A customer service representative will assess the problem and get a replacement cooler to you immediately. If this problem is recognized after hours, leave a message with your contact information and we'll call you at the beginning of the next business day to resolve the issue.

The coolers and the re-usable icepacks are property of Scratch. Should you choose to keep the cooler, your credit card will be charged $40. Don't worry though. Sometimes we forget stuff. We'll make every effort possible to remind you about outstanding coolers and arrange a time to pick it up.

If for any reason you are not completely satisfied with any item from Scratch, we'll quickly make things right with a replacement or a full refund, whichever you prefer.